ABOUT THE CULTURE OF

In health care Trust plays a critical and important role.  What is a Culture of Trust?  It is a shared set of beliefs, behaviors and skills that distinguish Army medicine's commitment to our beneficiaries to provide the highest quality and access to health services.  Through the Culture of Trust Initiative, Claudette Elliott, hopes "to help create an organization where people are passionate about the organization they work for and the work they do.  The trust level should be a seamless and outward extension of AMEDD personnel towards our patients, beneficiaries, stakeholders, co-workers and community."

• Trust Enhancement and Sustainment Task Force
• Change Drivers (Services)

TRUST BEHAVIORS - A.C.T.I.V.E.

ACCOUNTABILITY means being honest, taking responsibility for performance and behavior, and be answerable to self and others.

CONGRUENCY means when the actions of individuals and organizations are consistent with their philosophy and values.  Congruent individuals and organizations are viewed as: practicing what they preach, walking the talk, actions matching words, following through, sincere, or being real.

TRANSPARENCY means freely sharing information and removing barriers to open communication, understanding intent, and desired outcomes.  Actively working to rid the organization of gossip and the rumor mill.

INTEGRITY means doing what is right legally, ethically and morally at all times regardless of whether or not someone is watching and despite the risk or reward.

VOICE means it is my obligation to use my voice to defend against injustices, to cause reconsideration of ideas, stimulate thinking and explore innovative ideas.

ENGAGEMENT means being actively involved, eager and dedicated to accomplishing the mission.  It is when employees are passionate about their work and have a personal and emotional investment in the success of the services or products delivered.

READING LIBRARY

AKO USERS ONLY — CULTURE OF TRUST RESOURCES